Do you live in Antwerp or do you have plans to visit our store? If so, choosing pick-up in store is an easy solution and also with the lowest impact on nature. We’re open from Monday till Saturday and also each first Sunday of the month. If you aren’t happy with the product you can exchange right or away or ask for a refund, we will transfer the money back to the account that was used to pay for the order.
We ship all our orders with UPS Carbon Neutral and we offer UPS Standard and UPS Express Saver options. If you order before 16:00h CET UPS aims to deliver your order within 2 workdays in Europe and the rest of the world in 1 to 3 days. We recommend and push for using a UPS Access Point for the delivery, but we can also ship directly to your door.
There’s no such thing as ‘free returns’, there’s always a cost…for the store or for you, but more importantly for the environment. To reduce unnecessary returns in online shopping we offer no free returns. However for our EU-customers we offer to refund the shipping costs payed when placing the order if you’re into a refund, for exchanges we will ship the new item back without any extra costs (both advantages are only for destinations within the EU). All EU-customers have 14 days time to apply for a return.